At Healing Journey, we understand that sometimes plans change. Maybe you placed an order by mistake, changed your mind, or found that you no longer need the product. Whatever the reason, we have created a simple and transparent Cancellation Policy so you can shop with complete peace of mind.
Easy Cancellations Within 12 Hours
Customers can cancel their orders within 12 hours of placing them. This window allows us to stop your package from being processed or dispatched. After 12 hours, most orders are already prepared for shipping, and at that stage, we may not be able to cancel them.
How to Cancel an Order
Cancelling your order is quick and hassle-free. Simply contact our customer care team with your order number and cancellation request. You can reach us through:
📧 info@healingjourney.co.in
📞 +91 83840 45639
Our team will verify your request and confirm the cancellation as soon as possible.
Refunds for Cancelled Orders
If you cancel your order within the 12-hour window, you will receive a full refund. Refunds are always processed back to your original payment method — whether that’s UPI, card, wallet, or net banking. Once initiated, it usually takes 5 – 7 working days for the refund to reflect in your account, depending on your bank or payment provider.
Cash on Delivery (COD) Orders
If you placed an order with Cash on Delivery (COD) and wish to cancel, please let us know at the earliest. This helps us avoid unnecessary shipping and ensures smoother service for future orders.
Why We Keep a 12-Hour Window
Since we strive to process and dispatch orders quickly, cancellations are only possible within 12 hours. This helps us maintain fast delivery timelines and ensures that products reach other customers without delays.
We’re Here to Help
If you missed the cancellation window but still don’t need the product, you may still be able to use our Return & Refund Policy or Exchange Policy after delivery. Our support team will guide you on the best option available.
At Healing Journey, we want you to feel in control of your shopping. Our Cancellation Policy gives you the flexibility to change your mind — without stress or hidden conditions.
