At Healing Journey Health Pvt. Ltd., we believe that wellness should reach your doorstep quickly, safely, and with complete transparency. That’s why we have a clear and customer-friendly Shipping Policy designed to give you confidence whenever you place an order with us.
Order Processing
Once your order is placed, our team begins processing it with care.
Most orders are packed and dispatched within 1–2 working days of confirmation.
Orders placed on weekends or public holidays are processed on the next working day.
Every package is carefully checked and sealed to ensure you receive your products in perfect condition.
Delivery Timelines
We deliver across India through our trusted courier partners.
On average, delivery takes 5–7 working days, depending on your location.
Customers in metro cities often receive their packages sooner, while deliveries to remote or rural areas may take slightly longer.
During festivals, sales, or unforeseen delays like strikes or natural events, delivery times may be extended — but rest assured, we’ll always keep you informed.
Shipping Charges
We believe in transparency, so there are no hidden fees.
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Free shipping may be available on selected products or on orders above a certain value.
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For other orders, a small shipping fee may apply, which will be clearly shown before you confirm your purchase.
All applicable charges are displayed clearly at checkout before payment.
Regions We Ship To
We currently ship across all major cities and towns in India.
At this time, we do not offer international shipping.
If your delivery address falls outside our regular service area, our support team will contact you to discuss available options.
Order Tracking
As soon as your order is shipped, you’ll receive a tracking ID via email or SMS.
You can use this to follow your shipment in real time and know exactly when to expect your delivery.
Damaged, Lost, or Delayed Deliveries
Your satisfaction is our priority.
If your package arrives damaged, incomplete, or does not arrive within the expected timeline, please reach out to us immediately so we can resolve it quickly.
All claims for damaged or lost shipments must be made within 48 hours of delivery.
Return Shipments / Undeliverable Parcels
In case a shipment is returned to us due to an incorrect address, non-availability, or refusal to accept delivery, we can re-ship it once additional shipping charges (if any) are settled.
If the customer prefers a refund instead, it will be processed according to our [Return & Refund Policy].
Need Assistance?
Our support team is always ready to help with any shipping-related queries.
📧 info@healingjourney.co.in
📞 +91 83840 45639
